Washington State University Athletics

What age requires a ticket?
All fans age two and older require a ticket for entry.

What are the age ranges that are considered 'Youth' and 'Senior'?
Youth Tickets: Ages 2 to 17.
Senior Tickets: Ages 60 and above.

When do gates open for football/basketball/etc. games?
For football, gates open two hours prior to kickoff. For soccer, volleyball, women's basketball, and men's basketball gates open one hour prior. For baseball, gates open one and a half hours prior to first pitch.

What are the athletic ticket office hours during the week and on game days?
The Athletic Ticket Office is open weekdays Monday through Friday from 10:00 a.m. to 4:30 p.m. Located in between Gate A and Gate B at Gesa Field. 

Football: 3 hours prior to kickoff, located at Gate A and Gate F of Gesa Field
       Will Call for Sections 1-26 and Away Team tickets is located at Main Ticket Office between Gate A and Gate B
       Will Call for Suites, Coaches Club, Loge, Outdoor Club seating and High School Coaches & Recruits is located at the Ticket Office outside of Gate F at Gesa Field
Soccer: 1 hour prior to kickoff, located outside the main gate of the Lower Soccer Field in the white ticket booth. 
Volleyball: 1 hour prior to start of the match, located in Bohler Gymnasium just outside the Volleyball gym  
Women's/Men's Basketball: 1 hour prior to tip-off, located just outside the main entrance of Beasley Coliseum in the white booths. The main office and ticket office in Beasley Coliseum is not staffed by athletics personnel, if you need assistance prior to one hour before tip during regular business hours please stop by our main Athletic Ticket Office. 
Baseball: 1.5 hours prior to first pitch, located at the entrance to Bailey-Brayton Field

What can I do if I forgot to bring my paper tickets?
If you purchased your tickets through our website or box office the tickets will still be on your account. You can access your printed tickets digitally by logging onto www.wsucougars.com/mytickets from your mobile device. You will see the tickets listed under My Upcoming Events, from there you will need to add them to your digital wallet. 

What can I do if my ticket was lost or stolen?
Lost or stolen tickets to WSU Football and Men's Basketball home games may be replaced under the following circumstances:

• The replacement request is made by the primary account holder.
• The replaced tickets will be left at Will Call for pick up. Replacements will not be mailed. Picture ID will be required for release of the replacement tickets.
• After a replacement request has been made, the original tickets are no longer valid for entry and seating.
• The WSU Ticket Office reserves the right to decline any ticket replacement request.
• If your season tickets have been stolen the ticket office will only replace them with a copy of a police report.

Can I take my RV to games and find parking?
Information on RV parking in other areas can be accessed here. Football RV Parking is available for purchase only for the entire season, to get added to the wait list please call 1-800-GO-COUGS.

Can I transfer entire season tickets to someone else? My CAF ranking too?
Transferring of season tickets from one person to another may only happen during the renewal period. In order to transfer tickets to another person, the season ticket holder must submit a letter of transfer, along with contact and payment information for the person who is taking over the tickets. Season ticket accounts themselves and CAF points cannot be transferred to other people or accounts.

When will my football/basketball/etc. season tickets be mailed?
We typically mail, via USPS, football season tickets at the end of July or early August. Men's and women's basketball season tickets are mailed, via USPS, in early October. Volleyball season tickets are mailed in early August, and baseball season tickets are mailed in early February.

How can I update my contact information since I have moved?
Address changes are possible by contacting the Athletic Ticket Office at 1-800-GO-COUGS or by updating your address in your online account here. Only the person on the account can make changes to the address or any other contact information over the phone. 

Can I buy tickets to road football games? Basketball games?
Football, Yes! The WSU Athletic Ticket Office does sell tickets for all away football games. You may order online here, over the phone at 1-800-GO-COUGS, and in person at the ticket office at Gesa Field in Pullman. Please note that we are the visiting team so we may not receive many tickets to sell, and the location of the tickets are decided by the home institution. For all other ticketed sports, please contact the school that we will be playing.

Are there group discounts to games?
Yes! For pricing, please contact the WSU Athletic Ticket Office at 1-800-GO-COUGS.

Can I digitally transfer my paper tickets to someone else?
Yes, you will be able to transfer paper tickets the same way you transfer mobile tickets. (See below for How to transfer a ticket) Once the transfer is completed, the barcode on your paper tickets will no longer be valid. 

Can I transfer tickets to a specific game to someone else? 
Yes! To transfer a ticket purchased through WSU for away and neutral games please contact the ticket office if you would like to transfer your ticket. 

You can transfer tickets for all home games. Simply access your account online here and follow the step by step instructions below. Once you complete the steps, the recipient will receive an email notifying them of the transfer where they will need to accept their mobile tickets. It's that easy.

How to transfer a ticket in 5 easy steps

• Step 1: Sign in to your online ticket account and click on "My Account" on the left side of the page.
• If you have already activated your online ticket account, just enter your email and password.
• If you have never activated your online ticket account, click "Create Account" on the sign in page. 
• Step 2: Once you have signed in/activated your account, click the "My Account" link on the menu at the left.
• Step 3: Then click the "Transfer" link under My Tickets.
• Step 4: You will then see a list of tickets available for transfer. Click the "Transfer" link below the ticket(s) you would like to transfer.
• Step 5: Then select the specific seat(s) you would like to transfer for that game and carefully type in the recipient's name and email address or cell number.

You have now transferred your tickets. The recipient will receive an email to let them know that you have transferred tickets to them. They will have the choice to accept or reject the transfer. You will be sent an email notice of their acceptance or rejection. If the tickets that are being transferred are accepted, your tickets will be canceled and the barcode will be deactivated and rendered useless. Please note that if you attempt to use your transferred tickets for admittance to the game, the tickets will be rejected at the gate when scanned and your ticket privileges may be revoked.

How to cancel a transaction

Ticket transfers can only be canceled prior to the recipient accepting the transfer or after the recipient rejects the transfer. To cancel a transaction, complete Steps 1-2 above.

• Click "Pending Transfer" under My Tickets on the My Account page.
• Select the transfer you would like to cancel and click "Submit"
• You will be routed back to the page with a list of your tickets and given a message that the ticket transfer has been canceled.

After the transaction has been canceled by you or rejected by the recipient, you may now transfer the tickets to another person or retain the tickets and use them yourself.

The Recipient

After the transfer has been initiated, an email will be sent to the recipient with an active link in the message. The recipient will click on the link and enter the email address where the ticket transfer was received.

• If they already have an online ticket office account, they will be able to sign in using their email and password.
• If not, they will need to create a new account by clicking the "Create Account" link and entering their information.
• Once logged in or signed up for a new account they will be able to click on "Accept Transfer" 
• Now their tickets will be available to add to their Apple or Google wallet. Simply visit www.wsucougars.com/mytickets from your mobile device and your tickets will be there!

What is the best way to purchase tickets? Will I get better seats buying online, in person, or by the phone?
No matter your method of purchase the inventory is the same. There is no advantage to your seat location using one method over the other. We encourage fans to buy tickets online at wsucougars.com and use the mobile features when available.

Why are there 'processing fees' and 'facility fees' on my ticket purchases?
Fees that customers pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing of ticket orders and online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. Facility fees go directly to the cost of maintaining the facilities and upgrading the services year to year.

What are the entry/re-entry policies of Gesa Field/Beasley Coliseum/etc?
To enter all WSU facilities, a ticket to that event is required. Re-entry is allowed only at WSU Football games, as long as you do not leave before the end of the first quarter, you must receive a stamp and have your ticket with you.

How do I go about getting tickets to a Bowl game? The Pac-12 Championship Game? Pac-12/NCAA Tournament?
Information on bowl games or postseason tickets will be posted as soon as it is available.

How can I get ADA seating at Gesa Field/Beasley Coliseum/etc?
ADA seating can be accessed starting on the day tickets go on sale by calling the Athletic Ticket Office and requesting to be sat in ADA seating.

How do I contact the ticket office? 
Hours: 10:00am to 4:30pm, Monday through Friday.
In Person: Gesa Field, main box office (Next to the Cougar Pride Statue, between Gate A and Gate B of Gesa Field)
Telephone: 1-800-GO-COUGS 
Email: athletictickets@wsu.edu